Terms of Business
Please read these terms carefully before your appointment. They set out what you can expect from us and what we will need from you. If you have any questions please do not hesitate to contact us.
01
Why a notary?

It is almost always the case that you have been asked to see a notary because you have a document that needs to be used abroad. Seeing a notary is never a mere rubber-stamping exercise. The international duty of a Notary involves a high standard of care. This is not only towards the client but also to anyone who may rely on the document and to Governments or officials of other countries. These people are entitled to assume that a Notary will ensure full compliance with the relevant requirements both here and abroad; and to rely on the Notary’s register and records. Great care is essential at every stage to minimise the risks of errors, omissions, alterations, fraud, forgery, money laundering, the use of false identity, and so on.

We offer appointments during business hours and occasionally outside of business hours in exceptional circumstances. We are also prepared to make home visits or visit corporate clients at their place of business. If the notarial appointments take place outside of our office we will make an additional charge to cover travelling time and expenses. Occasionally we may not be able to see you within the timeframe you require, or we may decide that we are not able to act for you in which case we will advise you that that is the case and will provide you with the necessary information to locate an alternative notary.

02
Signatures

The Notary should normally witness your signature. Please do not sign the document in advance of your appointment with us.

03
Papers to be sent to us in advance

It will save time, expense and mistakes if, as long before the appointment as possible, you can let us have the originals or photocopies of:

  • The documents to be notarised
  • Any letter or other form of instruction which you have received about what has to be done with the documents
  • Your evidence of identification
04
Identification

We will need you to produce by way of formal identification the original of (in preferred order):

  • Your current passport (or, if not available)
  • A current new driving licence (with photo) or national identity card

If neither of the above are available, at least two of the following:

  • A current government or police issue certificate bearing a photo or other formal means of identification
  • A utility bill, credit card or bank statement showing your current address which should not be more than 3 months old or council tax bill
05
Proof of names

In a case where the name on the document is different from the name you are currently using, or there has been a variation in the form of spelling of the name over the years, please provide as appropriate Certificates of Birth, Marriage or Divorce Decree or Change of Name Deed showing all the different names that you use. If there has been a change of name, then we will need to see a copy of the Deed Poll or Statutory Declaration which dealt with it.

06
Advice on the document

If you bring a document to us for authorisation as a Notary, we will advise you as to the formalities required for completing it. However, we will not be attempting to advise you about the transaction itself.

07
Written translations

It is essential that you understand what you are signing. If the document is in a foreign language which you do not understand sufficiently, we may have to insist that a translation be obtained. If we arrange for a translation, a further fee will be payable and we will provide you with details of this.

If you arrange for a professional translation, the translator should add his/her name, address, relevant qualification, and a certificate stating: “Document X is a true and complete translation of document Y, to which this translation is attached.”

08
Oral interpreter

If you and we cannot understand each other because of a language difficulty, we may have to make arrangements for a competent interpreter to be available at our interview and this may involve a further fee.

09
Companies, partnerships etc

If a document is to be signed by you on behalf of a company, a partnership, a charity, club or other incorporated body, there are further requirements on which we may have to insist. Please be prepared for these and telephone with any point of difficulty before attending on the appointment.

In each case we will require:

  • Evidence of identity of the authorised signatory
  • A copy of the current letterhead (showing the registered office if it is a company)
  • A Letter of Authority, Minute, Resolution or Power of Attorney, authorising you to sign the document

Additionally, companies: Certificate of Incorporation and of any Change of Name, a copy of the Memorandum and Articles of Association, Details of Directors and Secretaries.

Additionally, partnerships, clubs, etc: A Partnership Agreement; or relevant Trust Deed; or Charter; or Constitution/Rules.

10
Notarial charges and expenses

If the matter is simple we will endeavour to charge a fixed fee to include disbursements such as legalisation fees, postage, consular agent fees, courier fees, travelling expenses, translating costs and so on. We do not charge VAT.

For more complicated or time-consuming matters the fee will be based on our hourly rate of £350 subject to a minimum fee of £180, plus disbursements. Payment is by bank transfer, due on completion.

For full details of our fees please see our Fees page.

11
Typical stages of a notarial transaction

Each notarial matter is different and the requirements and timescales will vary greatly. Some of the typical key stages are likely to include:

  • Receiving and reviewing the documents to be notarised together with any instructions you may have received
  • Liaising with your legal advisors or other bodies to obtain the necessary documentation
  • Checking the identity, capacity and authority of the person who is to sign the document
  • Meeting with the signatory to verify their identity and to ascertain that they understand what they are signing and that they are doing so of their own free will
  • Drafting and affixing or endorsing a notarial certificate to the document
  • Arranging for the legalisation of the document as appropriate
  • Arranging for the storage of copies of all notarised documents in accordance with the requirements of the Notarial Practice Rules 2019
12
Notarial records and data protection

When we carry out our work for you, we are required to make an entry in a formal register, which is kept by us as a permanent record. We will retain a copy of the notarised documentation with that record. London Notary Limited is registered with the Information Commissioner’s Office. Personal data received from clients is held securely and not capable of being accessed externally. For full details of our Privacy Policy and data processing terms please see our Privacy, Data Protection & AI page.

13
Insurance

In the interests of our clients we maintain professional indemnity insurance at a level of at least £1,000,000.00 per claim.

14
Termination / your right to cancel

You may terminate your instructions to us at any time by giving us reasonable written notice. All fees and disbursements incurred up to the date of termination will be charged.

Where the Consumer Contracts Regulations 2013 apply, you have a cancellation period of 14 days after the date you sign our retainer letter or the date on which you continue to give us instructions, whichever is earlier. You can cancel your contract within the cancellation period by giving us a clear statement and we will reimburse all payments received from you by the same method that you used, at no cost to you, without undue delay, and not later than 14 days after the day on which you inform us of the cancellation.

15
Termination by us

We reserve the right to terminate our engagement by you if we have good reason to do so, for example, if you do not pay a bill or comply with our request for a payment on account or you fail to give us the co-operation which we are reasonably entitled to expect.

16
Complaints

Our notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury. If you are dissatisfied about the service you have received please do not hesitate to contact us. For full details of our complaints procedure please see our Complaints page.

Regulator
The Faculty Office, 1 The Sanctuary, Westminster, London SW1P 3JT
020 7222 5381 · faculty.office@1thesanctuary.com
17
Use of artificial intelligence

To the extent that we use any automated decision-making technology, including artificial intelligence, in the course of our services, we do not rely upon the same without human intervention.

Before using any new technology including artificial intelligence, we carry out an appropriate risk assessment to ensure that your rights are not adversely affected by the same.

18
Email correspondence

We use e-mail wherever possible. Where you have provided us with an e-mail address, we will assume that we may use that address for the sending of unencrypted, sensitive or confidential correspondence or documents to you. All e-mails sent by us and attachments thereto should be scanned for viruses by the recipient.

19
Governing law and jurisdiction

The terms and conditions of our arrangement and the provision of these Terms of Business shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts in the case of any dispute.